Support

Questions, a bug, or a price that looks wrong? Email us at [email protected] and we’ll get back to you, usually within two business days. Tell us your phone model and, for a station problem, the station’s name and address.

Prices

Where do the prices come from? From drivers who report and confirm them in the app, from publicly available sources, and from government price services that stations report their own prices to.

A price is wrong. Open the station. If it shows Prices match and Different price, the station sends its own prices: tap Different price and enter what the pump shows. Otherwise report the right price, or confirm it if it’s still correct. Either way, you need to be near the station.

I reported a price but it isn’t showing. Sometimes our system holds unusual prices, which may be confirmed later by other drivers.

Why can’t I replace a station’s own price? A price the station sends itself always stays its price in GasHawk. When drivers keep seeing something else, what they saw is shown beside it, and a station that’s often wrong is marked Often wrong.

What do Reliable, Mixed and Often wrong mean? How often a station’s own prices matched the pump when drivers checked them over the last 90 days. Recent checks count most, so a station that fixes its prices recovers within a few weeks. See how prices work in the UK, Québec, Mexico, France, Spain and Italy.

I said a price was different. Where are my points? They arrive once you’re shown to be right: the station sends the price you saw, or another driver sees it too. That takes up to an hour in the UK, Québec, France, Spain and Italy, and up to 30 hours in Mexico.

Stations

A station’s hours, brand or amenities are wrong. Open the station and tap Suggest an edit. Once enough other drivers agree, the change goes live.

A station has closed. Open the station and mark it closed, either for now or for good.

Your account

Do I need an account? No. You can check and report prices without one. An account lets you earn points and badges, write reviews and suggest station edits.

Delete your account. In the app, go to Profile → Settings → Delete account. Your profile, reviews, suggestions, points and badges are deleted for good. Prices you reported stay, without your name. Deleting your account doesn’t cancel a GasHawk Pro subscription: cancel it as described below. See the privacy policy for details.

Get a copy of your data. In the app, go to Profile → Settings → Download my data.

GasHawk Pro

Restore a subscription on a new phone. Sign in, open GasHawk Pro, and tap Restore purchases.

Cancel or change your subscription. On iPhone, open Settings → your name → Subscriptions → GasHawk. On Android, open Google Play and go to Payments & subscriptions → Subscriptions. Your subscription stays active until the end of the period you’ve paid for.

Refunds. Purchases are handled by Apple and Google. On iPhone, request a refund at reportaproblem.apple.com. On Android, follow Google Play’s refund steps.